We measure outcomes in order to provide feedback to all the individuals who use our services. Outcomes provide a way of assessing and monitoring an individuals progress while they are on their journey with us. They also help us all to focus on what the areas of need there are and as such they are used to drive the care pathway and care/support plans for each individual.
We use Audits from satisfaction surveys, complaints, incident reports, accident reports to name a few in order to help us track changes and progress. We also use standardised assessment tools.
We use evidenced based practice by utilising standardised assessment tools and outcome measures. Some of these include: