To this end, our staff will be the key elements in the therapeutic environment. We are therefore committed to the ongoing development of a highly skilled staff team, which is why we provide not only high quality in-house training, but why each staff member will also receive regular supervision, appraisals and engage in reflective practice.
It is through these practices that we can ensure an evolving system of quality assurance within the home and service. There are additional opportunities for external and specialist training relevant to all staff, with the intention to ensure high standards and continuity of care given.
We understand that good leadership is essential in setting the culture and values. As such we have dedicated meetings to filter information from the ground up as well as from the clinical team to those working on the front line. With managers meetings, clinical meetings, Quality meetings, staff briefings and bite size training to enable best practice and continued professional development. One of the Directors facilitates a “listening group” each month for staff as we want to listen to you and learn from you.
We are committed to promote staff internally and use the supervision and appraisal system to guide performance. We have a clear pay-scale that relates to performance indicators so all staff can track their progress and understand what they might need to do to progress further. We offer training for staff on becoming managers and some of our services are being led by staff who have risen through the levels from care support staff, senior support, shift leader, then team leader or trainee manager.