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Domiciliary care/Supported Living Services

Personal care and support provided in an individual’s own home where they have their own tenancy agreement.

It is a service for people where the needs may be complex/high, and that without positive intervention, community placements are difficult to maintain or the person poses a considerable risk to themselves and/or to the community. The individual may well have had a history of placement failure or family placements that are in crisis. They may also be extremely vulnerable to exploitation if not provided with good relational security.

Who is this service for?

We are registered with the Care Quality Commission (CQC) to provide personal care and support for men or women who may have learning disabilities, autism, mental health needs, acquired brain injury, and who may also display behaviour described as challenging. This personal care and support is provided in an individual’s own home where they will have their own tenancy agreement.

We are essentially a service for people aged between 18-65 years old. However, in some circumstances we continue to provide a service for individuals who reach the age of 65 years old and beyond. This ensures continuity of care for the individual. We are also able to provide a service to younger adults (below the age of 18 years old) who may be transferring from adolescent services to adult services.We are aware that in these circumstances there may be additional care needs related to the age of the individual and their package of support, including staff training, would reflect this. The needs of the person using the service would be assessed through person centred care planning. If any adaptations are needed, we can provide these in collaboration with the local team and relevant agencies.

What you can expect from us

Through skilled  person centred assessment, formulation and positive behaviour planning we aim to support people in their own homes within the community to maximise independence, dignity and choice. We provide a personalised service for the individual with emphasis on gaining more independence, community access and inclusion.  This is individualised and planned with the person using the service and other people in their care package to ensure the highest standards of care and consistency for the individual.

Our aim is to provide support to enable the individual to either remain in their own home or to move from a more restricted environment into their own home. We do this by supporting them to maintain and/or rebuild their life skills and by helping them to access the community in a safe way and develop positive social networks of support.

During the assessment by the Clinical Team the individual will be able to discuss what they would like and need from the service. In some cases there may be a transitional period where the individual may have visits from where they are currently living or from within one of our residential services if they are moving on into domiciliary care.  We can then help the individual  to secure a flat of their own within the community and CTS will support them for the hours agreed.

What are people saying about us?

“I think it’s brilliant. It’s fantastic. I really enjoy working with the staff that work with me. I’m over the moon with the quality of the staff. I have kind people who help me a lot”

“Really enjoy the staff members, I am really happy with them. Very happy with the level of service and the way things are done”.

From some of the Individual we support

Activities and services

We strongly believe that it takes more than just living in a street to be part of a community.

Being present and participating in community activities and developing meaningful social networks facilitates personal growth and maintains mental health. Therefore the people who use our service will be assisted to take part in their chosen community activities that respects their cultural, ethnic and sexual needs and personal choices. Community access is the key to the development of life skills and as such each individual will have a community access plan that is regularly reviewed. Individuals who use the service will be enabled to take part in a wide range of social activities including regular outings to shops, cinema, theatre, museums, local parks and public houses. Every effort will be given to enable individuals to participate in their chosen hobbies and interests.

We will facilitate individuals to attend college programmes to meet their educational needs and wherever possible to enable them to find employment and to purposefully engage in appropriate daily activities.

As a domiciliary care agency we may provide the following services:

  • Assistance with shopping and preparing meals
  • Maintaining a healthy, positive lifestyle and access to healthcare
  • Managing and maintaining a tenancy
  • Facilitation of appropriate social, vocational and recreational opportunities
  • Administration of medication
  • Assistance with personal care, including bathing, dressing and laundry
  • Assistance with budgeting and finances
  • Therapeutic support e.g. information and guidance on behavioural and emotional issues
  • Empowering individuals to take more of an active role in their care

Management staff

Mrs Hayley Dench

Mrs Hayley Dench is the Manager for our Domiciliary Care/Supported Living service.

Where we work

We currently offer services covering North Somerset, but expanding into Bristol very soon.

Main CTS Office Worle

Our future plans include expanding into Bristol as we have some individuals who may want to move onto services in this area.

Our office is open Monday to Friday 9-5pm

During this time staff can be contacted using the details on the front of an individual’s information pack.

Private meeting spaces

The office has private meeting space and places for confidential discussions such as staff supervisions and training. This is where the Senior Management and Clinical Teams are based and therefore there is always an opportunity for staff to discuss any issues informally.

Outside of normal working hours

We provide an on-call system which the people who use our service can call if they have difficulties. We also operate a 2nd on-call system where the manager on-call can refer any problems to a senior member of the clinical team at any time of the day or night.