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Philosophy of care and values

We are driven by a philosophy that every individual we work with should receive an outstanding ethical service.

Our vision is to promote mental and physical wellbeing as well as inclusion for all individuals who use our services.

Our objective has always been to provide an excellent quality, psychologically and therapeutically driven service that could provide safe and individually tailored care and support to people with intellectual/learning disabilities and autism in a community setting.

We aim to provide ethically driven outstanding care through therapeutic opportunities and good emotional and relational security in the least restrictive way. Our mission is to deliver safe, effective, caring, responsive, and well led care by providing the “right care in the right place at the right time”.

People who use our services should...

  • Have the same rights as any individual human
  • Be safe and protected from avoidable harm, but also having the freedom to take positive risks
  • Make meaningful every day, as well as, life changing choices
  • Be supported to be as independent as possible and to make decisions about their daily lives
  • Be included in their chosen community and have a sense of belonging
  • Be at the heart of their service planning and have services designed around them
  • Have a home that is in the community
  • Be supported to keep in touch with family and friends
  • Be treated as a whole person, with compassion, dignity and respect
  • Be supported to access good quality health care (physical and mental health)
  • Receive additional support locally, if they require it, in the most appropriate setting
  • Have regular reviews of their care needs and care pathway to ensure they are in the most appropriate place to meet their needs
  • Have a Positive Behaviour Support Plan that is derived from a functional analysis and is reviewed regularly for effectiveness


Our services should...

  • Have zero tolerance of all forms of abuse and bullying
  • Support people who use the service with dignity and respect, and focus on preserving human rights
  • Offer a personalised service by placing the person and their family at the centre of all support
  • Focus on improving quality of care and quality of life
  • Follow a life-course approach i.e. planning and intervening early including crisis planning
  • Provide a service that is delivered by skilled workers
  • Provide not only social care, but also good access to physical and mental health services
  • Provide good value for money
  • Provide a care pathway that is mindful of the balance between safety and least restrictive practice
  • Engage with family members and carers as care partners
  • Work in partnership with the Local Authorities and Clinical Commissioning Groups